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RETURN POLICY

We want you to be 100% happy with your order! If for any reason you are not satisfied, you may return unworn, unwashed or defective merchandise within 30 days for a full refund. See below for additional information regarding our return policy.

  • Returns must be postmarked within 30 days from the date your order shipped for full-price merchandise, or 14 days for sale merchandise. If you make your return after the specified time period, you will be credited the item’s current selling price.

  • Any returns received after 90 days will be returned to sender.

  • All apparel must be returned unworn, unaltered and with all original tags attached.

  • All shipping and handling charges are non-refundable.

  • Returns will be processed back to your original form of payment. Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. Please note that depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account.

 

INTERNATIONAL

Returns will not be accepted unless your request is received within 7 business days of receipt of your order, and must be pre-authorized by our related personnel. You will receive a detailed return instructions and a Return Authorization Number when your return / exchange is approved.

  • Final sale items cannot be returned or exchanged.

  • Merchandise must be in new condition with tags attached and must be accompanied by the original International Checkout receipt or invoice.

  • All returns must be sent insured via registered mail, or any other delivery service that can track a package and requires a signature upon delivery.

  • Your return will be refunded for the merchandise purchase price, minus the shipping cost, if any, of the merchandise to / from DAN LIU Design.

SHIPPING

We offer free shipping worldwide on orders over $500USD before taxes. Orders are processed and delivered Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. Orders placed by 12:00 noon EST will be processed the same day and orders placed after 12:00 noon EST will be processed the following business day. Unfortunately, we cannot be responsible for unanticipated delays. We do not ship to P.O. Boxes.

  • For online purchases, once the order has been shipped and placed with a mail delivery carrier, emailed to the indicated recipient, DAN LIU Design is not responsible for such order, including where such order are lost, stolen or damaged by any third party handling the order other than DAN LIU Design.

  • You are responsible for ensuring that any delivery information, including email delivery addresses, is correct and accurate. DAN LIU Design is unable to correct delivery information after an order has been confirmed. DAN LIU Design is not responsible for online purchases that are not delivered or not received due to inaccurate delivery information.

ONLINE PURCHASES

  • Online purchases will only be shipped to a valid mailing address.

  • DAN LIU Design will mail it to the indicated recipient within the delivery time frame selected. Shipping and handling fees may apply and are non-refundable.

  • Online purchases will be emailed to the indicated recipient on the date specified in the online order.

  • DAN LIU Design will use commercially reasonable efforts to deliver your order as quickly as possible within the time period(s) indicated; however, DAN LIU Design will not be responsible for any delays in delivery which are beyond its control.

  • DAN LIU Design reserves the right to hold, suspend, cancel or refuse an order for which fraud, a violation of these Terms and Conditions, or a security risk is suspected. If your order is affected, you will be notified via email.
    DAN LIU Design is not responsible for online purchases that are not delivered or not received due to inaccurate delivery information.

  • By making online purchases, you represent and warrant to DAN LIU Design as follows:

    • You are responsible for the accuracy of all information that you provide to DAN LIU Design;

    • For online purchases to be delivered to any person other than yourself, you have a personal or family relationship with the recipient and you have the full and complete authority and consent of the recipient to provide the recipient’s name and email address to DAN LIU Design or its third-party service providers for the purposes of fulfilling an order;

    • You acknowledge that your name, email address and phone number may be shared with third-party service providers and/or the recipient in order for DAN LIU Design or its third-party service providers to fulfill the order and you give DAN LIU Design or its third-party service providers the authority and consent to do so;

    • You are not breaching any contract, duty or law or infringing anyone’s intellectual property, privacy or other legal rights.

GIFT CARD POLICY

Terms and Conditions Applicable to DAN LIU Design Plastic and Electronic Gift Cards

About DAN LIU Design Gift Cards:

DAN LIU Design, LLC (“DAN LIU Design”), offer plastic and electronic gift cards, or other gift cards as determined by DAN LIU Design from time to time (individually or together called “Gift Cards”) that can be redeemed for the purchase of DAN LIU Design products and services, as applicable, in participating stores and in our company website, unless otherwise indicated on the Gift Card or in these Terms and Conditions.

  • The terms “you” and “your” refer to the person who purchased the Gift Card and/or the person who uses the Gift Card.

  • The purchase and/or use of a Gift Card constitutes your acceptance of these Terms and Conditions, as amended from time to time by DAN LIU Design in its sole discretion.

  • Gift Cards cannot be resold.

  • Gift Cards are not redeemable for cash and are non-refundable, except where required by law.

  • Gift Cards are not reloadable.

  • The available balance on Gift Cards does not expire.

  • Gift Cards are not credit or debit cards, but constitute a prepayment on the cost of purchases at participating DAN LIU Design stores, as applicable.

  • There is no cash back for balances on Gift Cards, except where required by law.

  • Purchasing a Gift Card:

  • Gift Cards can be purchased online at www.DANLIUDesign.com. Plastic Gift Cards can also be purchased at DAN LIU Design participating stores.

  • Gift Cards must be purchased in US dollars.

  • Gift Cards purchased online may be paid for with a valid credit card. Gift Cards purchased in-store may also be paid for by debit or cash. DAN LIU Design reserves the right to change the permitted methods of payment, including without limitation, the credit cards DAN LIU Design is able to accept, at any time.

  • All Gift Card sales are final. You cannot cancel an online order once it has been paid for.

  • Gift Card purchases will only be shipped to a valid mailing address.

  • If you purchase a plastic Gift Card online, DAN LIU Design will mail it to the indicated recipient within the delivery time frame selected. Shipping and handling fees may apply and are non-refundable.

  • Electronic Gift Cards will be emailed to the indicated recipient on the date specified in the online order.

  • DAN LIU Design will use commercially reasonable efforts to deliver your order as quickly as possible within the time period(s) indicated; however, DAN LIU Design will not be responsible for any delays in delivery which are beyond its control.

  • DAN LIU Design reserves the right to hold, suspend, cancel or refuse an order for which fraud, a violation of these Terms and Conditions, or a security risk is suspected. If your order is affected, you will be notified via email.

  • DAN LIU Design is not responsible for Gift Cards that are not delivered or not received due to inaccurate delivery information.

  • By making an online purchase of a Gift Card, you represent and warrant to DAN LIU Design as follows:

    • You are responsible for the accuracy of all information that you provide to DAN LIU Design;

    • For electronic Gift Cards to be delivered to any person other than yourself, you have a personal or family relationship with the Gift Card recipient and you have the full and complete authority and consent of the Gift Card recipient to provide the recipient’s name and email address to DAN LIU Design or its third-party service providers for the purposes of fulfilling an electronic Gift Card order;

    • You acknowledge that your name, email address and phone number may be shared with third-party service providers and/or the electronic Gift Card recipient in order for DAN LIU Design or its third-party service providers to fulfill the electronic Gift Card order and you give DAN LIU Design or its third-party service providers the authority and consent to do so;

    • You are not breaching any contract, duty or law or infringing anyone’s intellectual property, privacy or other legal rights.

Redeeming a Gift Card:

  • Gift Cards have no value until activated.

  • Gift Cards cannot be replaced if already redeemed.

  • The full stored value of the Gift Card will be applied to the total eligible amount of your purchase. Any unused portion will remain on the Gift Card and can be applied towards future purchases.

  • Gift Cards may be void if altered, damaged or defaced.

  • DAN LIU Design Gift Cards are redeemable at participating DAN LIU Design stores. Visit our FAQ for participating stores.

  • Gift Cards can be redeemed on DAN LIU Design website without limitation.

  • Gift Cards cannot be used at any DAN LIU Design in-store third party businesses or where prohibited by law.

  • You can use multiple Gift Cards to pay for your purchases. If there is an amount owing once your Gift Cards have been used, you must select another method of payment to complete your transaction.

  • For purchases, you will need the Gift Card number and PIN to make a purchase. The Gift Card number can be found on your Gift Cards. The PIN will be e-mailed to you after activation of the Gift Card.

Gift Card Balance Inquiry:

  • The Gift Card balance will be e-mailed on your receipt at each use.

  • You can also inquire about your Gift Card balance by e-mailing to us at Info@DANLIUDesign.com

 

Lost, Stolen or Damaged Gift Cards:

  • Gift Cards cannot be recovered or replaced if lost or stolen. Gift Cards may be void if altered, damaged or defaced.

  • For online purchases, once the order has been shipped and placed with a mail delivery carrier, or in the case of electronic Gift Cards, emailed to the indicated recipient, DAN LIU Design is not responsible for such Gift Cards, including where such Gift Cards are lost, stolen or damaged by any third party handling the Gift Card other than DAN LIU Design.

  • If you ordered an electronic Gift Card online and the intended recipient has not received the electronic Gift Card, ask them to check their junk mail or deleted items. If they still have not received it, please contact us by emailing Info@DANLIUDesign.com. If the electronic Gift Card has not been redeemed, we can cancel the Gift Card and re-issue the electronic Gift Card. DAN LIU Design is unable to cancel or issue replacement Gift Cards for plastic Gift Cards that have not been received by the intended recipient. If you are unsure about this risk, you should order an electronic Gift Card.

  • You are responsible for ensuring that any delivery information, including email delivery addresses, is correct and accurate. DAN LIU Design is unable to correct delivery information after an order has been confirmed. DAN LIU Design is not responsible for Gift Cards that are not delivered or not received due to inaccurate delivery information.

  • The risk of loss and title for Gift Cards passes to the purchaser upon electronic transmission of the electronic Gift Card to the recipient or once the plastic Gift Card order has been shipped and placed with a mail delivery carrier. DAN LIU Design is not responsible for lost, damaged or stolen Gift Cards. Gift Cards should be safeguarded just like cash. If you suspect that someone has copied or stolen your Gift Card number or PIN, contact us immediately.

 

Refunds on Redeemed Gift Cards:

  • A receipt is required for returns of purchases made with a Gift Card.

  • If you return your purchase that you paid for using a Gift Card, DAN LIU Design will issue you a refund on the same Gift Card or issue you a new Gift Card with the refund amount.

  • If you split payment between Gift Cards, the refund is based on what portion of the transaction was billed in each Gift Card.

 

Personalized Messaging:

  • If you wish to add a personal message to an online order, you may do so in the appropriate order field. Personal messages are limited in length.

  • There is no additional charge to include a personalized message.

  • While DAN LIU Design does not, and has no legal obligation to, review every gift message, DAN LIU Design reserves the right to cancel or omit inappropriate, offensive or otherwise objectionable messages. DAN LIU Design assumes no responsibility or liability arising from any personal message included with an order.

 

Cancelling or Refusing a Gift Card:

  • DAN LIU Design reserves the right to cancel or refuse a Gift Card associated with an unauthorized transaction at any time.

  • Gift Cards purchased from sources other than DAN LIU Design locations or online at www.DANLIUDesign.com may not be valid. DAN LIU Design is not responsible for honouring Gift Card balances purchased through unauthorized sellers.

 

General Terms:

  • The law, where available, without regard to the principles of conflict of law, govern these Terms and Conditions and all matters relating to or arising out of the purchase and/or use of the Gift Cards. Any dispute relating in any way to a Gift Card will be adjudicated by the courts, where available, and you submit to the exclusive jurisdiction and venue of such courts.

  • DAN LIU Design reserves the right to change these Terms and Conditions at any time in its sole discretion. You agree to accept any changes as a condition of your maintaining or continuing to use the Gift Cards.

  • Use of any DAN LIU Design trademarks or logos in connection with the purchase and/or use of the Gift Cards or for any other purpose is strictly prohibited.

  • Gift Cards cannot be used in a manner that is indecent or illegal, or negatively impacts DAN LIU Design, its brands, its reputation or goodwill.

 

Limitation of Liability and Indemnification:

DAN LIU DESIGN IS NOT RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTY , WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE, FOR ANY CLAIMS, COSTS, DAMAGES OR EXPENSES ARISING OUT OF: (I) YOUR NEGLIGENT ACT OR OMISSION, WILLFUL MISCONDUCT OR FRAUD; (II) ANY BREACH OR DEFAULT BY YOU OF THE OBLIGATIONS UNDER THESE TERMS AND CONDITIONS; (III) DAN LIU DESIGN’S FAILURE TO CARRY OUT ITS OBLIGATIONS IF THE FAILURE IS CAUSED BY A THIRD PARTY, A SYSTEM OR DATA PROCESSING FAILURE OR ANY OTHER ACT OR OMISSION OUTSIDE OF DAN LIU DESIGN’S CONTROL; AND (IV) ANY LOSS OF PROFITS OR INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES REGARDLESS OF HOW THEY ARISE.

DAN LIU DESIGN MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO the Gift CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, or non-infringement. if there is any issue with or related to a gift card (including without limitation IF A GIFT CARD CODE IS NON-FUNCTIONAL), YOUR SOLE REMEDY, AND DAN LIU DESIGN’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD.

You shall indemnify and hold harmless DAN LIU Design and its officers, directors, employees, agents, subcontractors or representatives from and against any and all third party charges, claims, losses, demands, damages, liabilities, costs, expenses, causes of action or suits (collectively, “Losses”) incurred or suffered by DAN LIU Design or its officers, directors, employees, agents, subcontractors or representatives to the extent resulting from: (a) your negligent act or omission, willful misconduct or fraud; and (b) any breach or default (including without limitation breach of a representation or warranty hereunder) by you of the obligations under these Terms and Conditions.

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© Copyright 2019-2020 by DAN LIU Design | All Rights Reserved

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